FAQ

How long will my order take to arrive?

Orders are usually processed within 1-3 business days.

Delivery times may vary depending on your location and shipping method selected at checkout.

Are your products made with safe materials?

We carefully select products based on material quality, functionality, and everyday safety considerations.

Product details and material information are provided whenever available. If you have specific material questions, please contact our support team before purchasing.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist you before your order enters processing.

What if my item arrives damaged?

We sincerely apologize if your order arrives damaged. Please contact us with your order number and photos of the item, and our team will help resolve the issue.

Do you accept returns?

Yes. We offer returns according to our Return & Refund Policy. Please review the policy before submitting a return request.

Customer Support Desk

Support Email: support@kalosyna.com

Direct Line: +1 214-708-5162

Service Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)

Operating Entity: JUNHUA GONG LIMITED

Registered Address: WORKSHOP 68 FACTORY C 3/F ON LOK FACTORY BLDG NOS. 88-90 KOWLOON CITY RD KOWLOON CITY KL