Shipping & Delivery

Last Updated: May 17, 2026

At Kalosyna, we know that receiving your order safely and on time is an important part of the shopping experience.

We work with fulfillment and delivery partners to provide reliable shipping and clear tracking wherever possible.

The following policy explains how processing, shipping, tracking, customs, and delivery issues are handled.

1. Order Processing

Orders are generally processed within:

1–3 business days

Processing time refers to the period required to verify, prepare, pack, and transfer your order to the shipping carrier.

Business days normally exclude weekends and public holidays.

During high-volume periods, major promotions, holidays, or exceptional circumstances, processing may take slightly longer.

2. Estimated Delivery Times

We provide a flat-rate worldwide shipping fee of $5.99 USD per order. Following dispatch, international parcels typically reach their destination within 10 to 20 business days.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation containing available tracking information.

Tracking records may require 24–72 hours after shipment to begin showing movement.

A temporary lack of tracking updates does not necessarily mean the shipment has stopped moving.

4. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges may apply if the package must be resent.

We will review these situations individually and communicate available options before arranging another shipment.

5. Customs, Duties, and Import Taxes

International shipments may be subject to customs procedures.

Depending on the destination, local authorities may impose:

  • Import duties
  • Sales or consumption taxes
  • Customs processing fees
  • Brokerage fees

Unless expressly stated otherwise at checkout, such charges may be the responsibility of the recipient.

Customs procedures are controlled by local authorities and may sometimes cause additional delivery delays.

6. Delayed Orders

Occasional carrier delays can occur.

If your order appears significantly delayed beyond the estimated delivery window, please contact:

support@kalosyna.com

Include your order number so our customer support team can review available tracking information and assist with the next steps.

7. Lost Packages

If tracking suggests that a shipment may have been lost in transit, please contact us.

We may need to open an investigation with the carrier or fulfillment provider.

Once the available information has been reviewed, we will work with you toward an appropriate resolution, which may include replacement or refund where appropriate.

8. Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate your package, we recommend first:

  • Checking around your property
  • Checking with household members
  • Checking reception, mailroom, or parcel lockers
  • Asking neighbors where appropriate
  • Waiting until the end of the delivery day
  • Contacting the local carrier if necessary

If the package still cannot be located, contact us at:

support@kalosyna.com

We will review the shipment information and assist where reasonably possible.

9. Damaged Packages

If a package arrives visibly damaged, please photograph:

  • The external shipping package
  • The shipping label
  • Any damaged internal packaging
  • The affected product

Then contact support@kalosyna.com as soon as possible.

These photographs help us assess the issue and, where necessary, work with our shipping or fulfillment partner.

10. Refused or Unclaimed Deliveries

If a shipment is refused or remains unclaimed and is returned to the sender, please contact our customer service team.

Any refund, redelivery, or related shipping costs will be assessed based on the circumstances and applicable consumer law.

11. Delivery Restrictions

Certain carriers or products may have restrictions relating to:

  • P.O. boxes
  • Military addresses
  • Remote regions
  • Territories
  • Islands
  • Certain international destinations

Where a delivery restriction applies, we will make reasonable efforts to communicate available options.

12. Peak Seasons and Unexpected Events

During major sales events, holidays, severe weather, transportation disruptions, customs congestion, or other exceptional events, delivery may take longer than usual.

We appreciate your understanding and will make reasonable efforts to assist if your shipment is materially affected.

Customer Support Desk

For logistics inquiries or shipping assistance, please reach out to our team:

  • Email Support: support@kalosyna.com (Please include your Order ID and account email for faster service)
  • Direct Line: +1 214-708-5162
  • Operating Company: JUNHUA GONG LIMITED
  • Corporate Address: WORKSHOP 68 FACTORY C 3/F ON LOK FACTORY BLDG NOS. 88-90 KOWLOON CITY RD KOWLOON CITY KL