Terms of service

Effective Date: May 17, 2026

Welcome to Kalosyna.

These Terms of Purchase establish the conditions that apply when you purchase products through our online store. By placing an order with Kalosyna, you acknowledge that you have read, understood, and agreed to these terms, together with our Privacy Policy and any other applicable store policies.

Please review these terms carefully before completing your purchase.

1. Order Eligibility and Customer Responsibility

By placing an order through Kalosyna, you confirm that:

  • You are at least 18 years old or have obtained appropriate authorization to make a purchase.
  • The information provided during checkout is accurate, complete, and current.
  • You have the legal ability to enter into a purchase agreement.

Customers are responsible for ensuring that ordered products are suitable for their intended space, including considerations such as room dimensions, access paths, installation requirements, and compatibility with existing furniture or home layouts.

2. Order Confirmation and Acceptance

Submitting an order does not automatically guarantee acceptance.

Kalosyna reserves the right to review, approve, delay, or decline any order for reasons including:

  • Product availability limitations
  • Payment verification concerns
  • Suspected fraudulent activity
  • Incorrect pricing or product information
  • Shipping restrictions

If an order cannot be fulfilled, we will notify you using the contact information provided during checkout and issue a refund for any payment already collected.

An order becomes accepted once it has been confirmed and prepared for fulfillment.

3. Payment Processing and Customer Information

All payments must be completed through the available secure payment methods provided on our website.

Payment information is processed through authorized third-party payment providers. Kalosyna does not store complete payment card details on its own systems.

By completing a purchase, you authorize Kalosyna and its service providers to process transaction-related information necessary for:

  • Payment verification
  • Order processing
  • Shipping arrangements
  • Customer support
  • Fraud prevention

For additional information regarding personal information handling, please refer to our Privacy Policy.

4. Product Information and Design Details

Kalosyna makes every effort to ensure that product descriptions, images, measurements, colors, materials, and specifications are presented as accurately as possible.

However, due to differences in:

  • Screen displays and device settings
  • Natural material variations
  • Lighting conditions
  • Manufacturing processes

actual products may have minor differences from online images or descriptions.

For products made with natural materials such as wood, stone, or other handcrafted finishes, variations in texture, grain, color, or surface appearance are considered natural characteristics and not defects.

Customers are encouraged to carefully review all product information, measurements, and specifications before placing an order.

5. Pricing, Promotions, and Adjustments

All prices displayed on the Kalosyna website are subject to change without prior notice.

Although we make reasonable efforts to maintain accurate pricing information, errors may occasionally occur due to technical issues, system updates, or human error.

If an item is purchased at an incorrect price:

  • Kalosyna may pause order processing.
  • We will contact you regarding the pricing issue.
  • You may choose to continue the purchase at the corrected price or receive a full refund.

Promotional offers, discount codes, and special pricing are subject to their individual terms and expiration dates.

6. Availability and Order Fulfillment

Product availability shown on our website represents current inventory information and estimated fulfillment status.

Due to demand changes, supplier availability, or logistics conditions, some items may become unavailable after an order has been submitted.

If a product becomes unavailable, Kalosyna may:

  • Notify you of the situation
  • Offer an alternative solution when available
  • Cancel the affected item and provide a refund

Estimated processing and delivery times are provided for guidance only and may vary depending on product type, destination, shipping method, and external conditions.

7. Shipping and Delivery

Kalosyna works with trusted logistics partners to provide safe and reliable delivery services.

Delivery timelines may be affected by factors outside our control, including:

  • Carrier schedules
  • Weather conditions
  • Customs processing
  • Transportation delays
  • Regional delivery restrictions

Customers are responsible for providing accurate shipping information. Additional costs or delays caused by incorrect addresses or failed delivery attempts may be the responsibility of the customer.

For larger furniture items, customers should ensure that:

  • Delivery access is available
  • Doorways, elevators, and stairways are suitable
  • The receiving area is prepared before arrival

8. International Orders, Duties, and Local Requirements

For international purchases, customers acknowledge that:

  • Products may be subject to local import regulations.
  • Customs clearance requirements vary by destination.
  • Additional duties, taxes, or import fees may apply.

Unless otherwise stated, customers are responsible for any customs charges, local taxes, or government fees imposed after shipment arrival.

Customers are also responsible for confirming that purchased products meet local requirements and can legally enter their destination country.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Kalosyna shall not be responsible for indirect, incidental, or consequential damages resulting from:

  • Improper product use
  • Failure to follow installation instructions
  • Delays caused by external circumstances
  • Circumstances beyond our reasonable control

Nothing in these terms limits rights that cannot legally be excluded under applicable consumer protection laws.

10. Changes to These Terms

Kalosyna reserves the right to update or modify these Terms of Purchase at any time.

Any changes will become effective when posted on our website. Continued use of our website or placement of future orders after updates indicates acceptance of the revised terms.

11. Governing Law and Contact Information

These Terms of Purchase shall be governed by and interpreted according to applicable laws of Michigan, United States,, without regard to conflict of law principles.

For any questions regarding orders, payments, delivery, or these Terms of Purchase, please contact our customer support team.

Brand Name: Kalosyna

Operating Company: JUNHUA GONG LIMITED

Registered Address: WORKSHOP 68 FACTORY C 3/F ON LOK FACTORY BLDG NOS. 88-90 KOWLOON CITY RD KOWLOON CITY KL

Customer Support Email: support@kalosyna.com

Telephone: +1 214-708-5162