Return & Refund Policy

Last Updated: May 17, 2026

At Kalosyna, we want every purchase to feel simple and reassuring. If something is not right with your order, our team is here to help with a clear and fair return process.

1. 30-Day Return Window

You may request a return within 30 days of delivery.

To qualify, items should generally be unused, in their original condition, and include the original packaging and accessories where applicable. Proof of purchase or a valid Kalosyna order number is required.

2. How to Request a Return

To start a return, contact us at:

support@kalosyna.com

Please include your order number, the item you wish to return, the reason for the return, and photos if the product is damaged, defective, or incorrect.

Please do not send any item back before receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

We may request photos of the item and packaging so we can review the issue and provide an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

This may include:

  • Used hygiene or personal-care products
  • Customized or personalized products
  • Gift cards
  • Final-sale items
  • Products damaged through misuse or improper handling

Any special return restrictions will be stated on the relevant product page where applicable.

5. Return Inspection

Once your return is received, we may inspect the item to confirm that it meets our return requirements.

We will notify you by email once the return has been reviewed and advise whether your refund has been approved.

6. Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

After we process the refund, your bank or payment provider may require additional time before the funds appear in your account.

8. Exchanges

If you would like to exchange an eligible item, please contact us at 

support@kalosyna.com

Exchange availability depends on current stock. In some cases, we may recommend returning the original item for a refund and placing a new order.

9. Order Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment begins. Once an order has been processed or shipped, cancellation may no longer be possible.

10. Your Consumer Rights

Nothing in this policy is intended to limit any consumer rights available to you under applicable law.

If you have any questions about a return, refund, or damaged order, please contact:

support@kalosyna.com

Customer Support Desk

  • Email Support: support@kalosyna.com
  • Direct Telephone: +1 214-708-5162
  • Operating Entity: JUNHUA GONG LIMITED
  • Registered Office Address: WORKSHOP 68 FACTORY C 3/F ON LOK FACTORY BLDG NOS. 88-90 KOWLOON CITY RD KOWLOON CITY KL